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SOLMAN_SD_MTT_DEF - Specify Several Transaction Types

SOLMAN_SD_MTT_DEF - Specify Several Transaction Types

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In this IMG activity, you define which transaction types you want to work with in the Solution Manager Service Desk.

You can:

  • Define a transaction type that you can use for Service Desk messages integrated in SAP Solution Manager. This means this transaction type is used in Solution Manager projects and in the test workbench.
  • Use several transaction types for the Service Desk only. Thus you can use the Service Desk for Service Providers and Software Partners in different transaction types.

You must have already created the transaction types to implement this configuration.

Specify Message Types

  1. Double-click PROCESS_TYPE.
By default, the transaction type SLFN is displayed. This transaction type is the transaction type that is used integrated in SAP Solution Manager, that is, if you create messages in other functions, such as Business Process Monitoring or Solution Manager projects.
  1. Proceed as follows:
  • If you want to use a different transaction type, replace the transaction type SLFN with the required transaction type.

  • If you want to use several transaction types, create a new entry using the New Entries pushbutton and enter the relevant data:

- User name: blank
- Field name: PROCESS_TYPE_ADD
- Sequence number: a sequential number (1, 2, 3...)
- Description: as required
- Field value: transaction type
Repeat the steps for all other transaction types you require. Increment the sequential number in each case.
  1. Save your entries.

Classify Transaction Types

  1. Use the input help to choose which transaction type you want to use (transaction types in PROCESS_TYPE and PROCESS_TYPE_ADD).
  2. For each transaction type, select the category:
  • Standard: You are using the normal Service Desk.

  • Software Partner: You are a developer of SAP add-on software and receive your problem messages from SAP.

  • Service Provider: You operate a Service Desk for several customers.

  • Business ByDesign: You operate a Service Desk for customers with the product SAP Business ByDesign.

  1. Save your entries.





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