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SOLMAN_SERV_REQUEST - Service Request

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To edit Service Requests, you must assign authorizations and work center navigation roles to your users.

To use the Service Delivery work center, you need navigation roles for the work center. They determine the menu, and thus the navigation for the work center.

Only one work center navigation role is relevant per work center. The user also needs the authorization role SAP_SMWORK_BASIC, which contains all authorization objects required for the work center.

When you have set up the work center, you can Adjust the Work Center View.

You can:

• adjust the Work Center Navigation Role Menus

• Create Work Center Composite Roles, to assign several work centers to your users

You have loaded the work center navigation roles into your work client.

The naming convention of the delivered work center navigation roles is: SAP_SMWORK_ .

For more information about roles, see the SAP Solution Manager Security Guide in the Service Marketplace: http://service.sap.com/instguides -> SAP Components -> SAP Solution Manager .

A)Assign work center navigation role

1. Choose the work center navigation role, e.g. SAP_SMWORK_SERVICE_DEV.
2. Copy the role, e.g. to ZSAP_SMWORK_SERVICE_DEV.
3. Choose Change.
4. Choose the Users tab.
5. Enter the users to whom you assign the work center.
6. Compare users with Compare Users.

Note: You can assign the role SAP_SMWORK_MYHOME to the user, see the SAP Solution Manager Security Guide in the Service Marketplace -> SAP Components -> SAP Solution Manager .

B) Assign SAP_SMWORK_BASIC

1. Choose the role SAP_SMWORK_BASIC.
2. Copy the role.
3. Choose the Authorizations tab.
4. Assign the authorization by double-click on the yellow traffic light.
5. Generate the profile.
6. Choose the Users tab.
7. Enter the user to whom you assigned the work center roles.
8. Compare users with Compare Users.

C) Assign standard authorization roles

Assign the authorizations to users, according to your company's authorization strategy. You can use and adjust the Predefined Template Roles delivered by SAP.

See.:

• For standard authorization role deltas: SAP Note 834534

• For an overview and a mapping of all standard authorization roles to the work center, the SAP Solution Manager Security Guide in the Service Marketplace.

You can call the work center as follows:

• in NetWeaver Business Client

• in Web Browser: with the following URL in the Internet Explorer (choose HTTP or HTTPS according to your security settings): http(s)://:/sap/bc/webdynpro/sap/ags_workcenter?WORKCENTER=AGS_WORK_JOB_SCH_MAN &sap-client=

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