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SOLMAN_SPC_WC - Set Up Work Center for Customers

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You can assign your customers their own specific work centers for the scenarios Service Desk, Change Request Management, and System Monitoring. To be able to work with the work centers, you require the appropriate navigation roles for the work centers. The work center navigation roles determine the menu and thus the navigation for the respective work center.

Only one work center navigation role is relevant per work center. In addition, users also require the authorization role SAP_SMWORK_BASIC. SAP_SMWORK_BASIC contains all necessary authorization objects that are relevant for a work center.

You can:

• Adapt the menus for the work center navigation roles

• Create work center composite roles to be able to assign several work centers to your users

You have loaded the work center navigation roles into your work client.

The naming convention for the supplied work center navigation roles for customers of service providers is SAP_SMWORK__SPC.

A) Assign Work Center Navigation Roles

1. Select the respective work center navigation role, for example, SAP_SMWORK_<(INCIDENT_MAN; CHANGE_MAN; SYS_MON)>_SPC.
2. Copy the roles into your namespace (/Z/).
3. Proceed as follows for each role:
1. Choose the Change pushbutton.
2. Choose the Users tab.
3. Enter the users to which you want to assign the respective work center.
4. Run the user comparison by choosing the User Comparison pushbutton.

Note: If necessary, assign the role SAP_SMWORK_MYHOME to the user. See the SAP Solution Manager Security Guide on SAP Service Marketplace -> SAP Components -> SAP Solution Manager .

B) Assign SAP_SMWORK_BASIC

1. Select the role SAP_SMWORK_BASIC.
2. Copy the role.
3. Choose the Authorizations tab.
4. Define the allowed authorizations by double-clicking the yellow traffic lights.
5. Generate the profile.
6. Choose the Users tab.
7. Enter the users to which you also assigned work center roles.
8. Run the user comparison by choosing the User Comparison pushbutton.

C) Assign Standard Authorization Roles

Assign the authorizations that you want to assign to the individual users in accordance with your company-specific authorization concept. To do this, you can use and adapt the predefined template roles supplied by SAP for this purpose. For an overview and a mapping of all standard authorization roles to the work centers, see also the SAP Solution Manager Security Guide on SAP Service Marketplace.

See also:

• For deltas in the standard authorization roles: SAP Note 834534

You can open work centers as follows:

• In the NetWeaver Business Client

• In the Web Browser by entering the following URL in the Internet Explorer (according to your security settings use either HTTP or HTTPS): http(s)://:/sap/bc/webdynpro/sap/ ags_workcenter?WORKCENTER=AGS_RBE&sap-client=

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