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SOLMAN_SUPPDESK_WC - Set Up Work Center for Incident Management (Service Desk)

SOLMAN_SUPPDESK_WC - Set Up Work Center for Incident Management (Service Desk)

rdisp/max_wprun_time - Maximum work process run time   TXBHW - Original Tax Base Amount in Local Currency  
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To be able to work with Work Center Incident Management for Service Desk, you require the corresponding navigation role for the work center. The work center navigation roles determine the menu and thus the navigation for the respective work center.

Only one work center navigation role is relevant per work center. In addition, users also require the authorization role SAP_SMWORK_BASIC. SAP_SMWORK_BASIC contains all necessary authorization objects that are relevant for the work center.

You can:

You have loaded the work center navigation roles into your work client.

The naming convention for the work center navigation roles delivered with the system is SAP_SMWORK_.

A) Assign work center navigation role

  1. Select the respective work center navigation role, for example, SAP_SMWORK_INCIDENT_MAN.
  2. Copy the role, for example, to ZSAP_SMWORK_INCIDENT_MAN.
  3. Choose the Change pushbutton.
  4. Choose the Users tab.
  5. Enter the users to which you want to assign the respective work center.
  6. Run the user comparison by choosing the User Comparison pushbutton.

Note: If necessary, assign the role SAP_SMWORK_MYHOME to the user. See the SAP Solution Manager Security Guide on SAP Service Marketplace -> SAP Components -> SAP Solution Manager .

B) Assign SAP_SMWORK_BASIC

  1. Select the role SAP_SMWORK_BASIC.
  2. Copy the role.
  3. Choose the Authorizations tab.
  4. Define the allowed authorizations by double-clicking the yellow traffic lights.
  5. Generate the profile.
  6. Choose the Users tab.
  7. Enter the users to which you also assigned work center roles.
  8. Run the user comparison by choosing the User Comparison pushbutton.

C) Assign Standard Authorization Roles

Assign the authorizations that you want to assign to the individual users in accordance with your company-specific authorization concept. To do this, you can use and adapt the predefined template roles supplied by SAP for this purpose.

See also:

  • For deltas in the standard authorization roles: SAP Note 834534
  • For an overview and a mapping of all standard authorization roles to the work centers, see also the SAP Solution Manager Security Guide on SAP Service Marketplace.

You can open the work center as follows:

  • In the Web Browser by entering the following URL in the Internet Explorer (according to your security settings use either HTTP or HTTPS): http(s)://:/sap/bc/webdynpro/sap/ags_work_incident_man?sap-client=





Fill RESBD Structure from EBP Component Structure   CPI1466 during Backup  
This documentation is copyright by SAP AG.

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