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SOLMAN_SUPP_AUEMAIL - Automatic E-Mail at Status Change

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You want to send an E-Mail automatically from a Service Desk message when the status changes, for example, to inform the end user when the message status changes from Open to In Process.

You have:

• set-up SAP Connect.

• maintained the business partner E-Mail.

You must make the following settings:

1. create an action with the processing method in your action profile (e.g. SLFN000_ADVANCED).
2. give your action start conditions.

The SAP Tutor in SAP note 691303 is an example configuration.

Adjust the example action or status profile to your requirements. If you use the standard action profile for the standard Service Desk delivered by SAP (SLFN0001_ADVANCED), you must also use all the other settings, e.g. status profile: SLFN0001.

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