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SOLMAN_SUPP_DEST_SAT - Specify Service Desk Destination in Managed Systems

SOLMAN_SUPP_DEST_SAT - Specify Service Desk Destination in Managed Systems

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In this IMG activity, you make the settings required in the managed systems to enable users in those systems to send problem messages to the central SAP Solution Manager system.

Basis/ABA Support Packages are installed in the managed systems.

Note: The logon language of your managed systems should be the Solution Manager logon language.

In the managed systems:

In view 'Create Messages: Customizing' (transaction SM30, view BCOS_CUST), make the following settings for the application OSS_MSG:

  • Column 1: Application: OSS_MSG
  • Column 2: + : W
  • Column 3: RFC Destination: RFC destination in the SAP Solution Manager system>
  • Column 4: + : CUST620
  • Column 5: + : 1.0

,,Note:

We recommend that you use the existing back destination.
If you want to use a back destination created before SAP Solution Manager Release 3.20 SP05, proceed as follows in the SAP Solution Manager System:
Generate the following roles in transaction PFCG.
Assign the following roles to the user for the back destination:
  • SAP_SUPPDESK_CREATE

  • SAP_SV_FDB_NOTIF_BC_ADMIN






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