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SOLMAN_SUP_SAF_SDB_1 - Software Agent Framework

SOLMAN_SUP_SAF_SDB_1 - Software Agent Framework

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You must configure the Software Agent Framework (SAF) before you can use the search and classification in the Service Desk. The configuration uses several wizards which set-up the search machine and knowledge database.

Handle the following entries separately :

  • for the solution database (SDB), and
  • Entries for messages (CRM_OBJECT)

You have set-up the RFC connection to your TREX.

Default customizing (minimum configuration) is available for all Software Agent Framework (SAF) WIZARD activities except the Business Add-Ins.

For a detailed enhanced configuration, see IMG → Customer Relationship Management → Enterprise Intelligence → Software Agent Framework.

Check Software Agent Framework (SAF) settings

  1. Check your settings with the SAF diagnostic tool.
You can use the diagnostic tool to identify and solve problems with SAF configuration or communication between the components and SAF handling, or restore the default customizing.
Proceed as follows:
  1. Select all checks.
  2. Choose the Search Engine name: STANDARD.
  3. Choose Check.
  4. All checks should have the status green. Oterwise, expand a check and select Check Default Customizing by double-click.
  5. Choose Guide to fix problems and restore default customizing with Next.
  6. Confirm default customizings with DONE.
You have restored minimum customizing settings.

Select Search Machine

  1. Check with the wizard that the correct search machine STANDARD is set:
    1. Choose: Goto → Customizing → Search Machine in the SAF diagnosis tool
    2. Check the entries, and enter the following data, if necessary :
  • Search Machine: STANDARD

  • Process Class: CL_CRM_SAF_SE_TREX_ABAP

All other entries are set by default, and need not be changed.

Set-Up Knowledge Database

  1. Check with the wizard that SDB is set as knowledge database:
    1. Choose Goto → Customizing → Knowledge Database in the SAF diagnosis tool
    2. Check the entries.
Enter the language-specific description for the following knowledge database (if you use another language than English):
SDB (für die Lösungsdatenbank)
  • Contains: SDB_PROBLEMS

  • Contains: SDB_SOLUTIONS

  • Contains: SDB_SOLUTIONS_DOC

Enter SDB as higher-level database.
All other entries are set by default, and need not be changed.
CRM_OBJECT (für Meldungen)
All other entries are set by default, and need not be changed.

Check RFC Connection

  1. Assign your TREX search machine STANDARD to the RFC connection created.
    1. Choose Goto → Customizing → RFC Connection in the SAF diagnosis tool.
    2. Check the entries.
All other entries are set by default, and need not be changed.

Compile Knowledge Database Index

  1. Run the index compilation wizard with Goto → Customizing → Compile.
    1. Enter SDB or CRM_OBJECT (for messages), as knowledge database name
    2. Note: The use depends on the knowledge database you selected in "Set-Up Knowledge Database".
    3. Enter the period, to compile new documents regularly, in the step Delta Compilation Background Job.
All entries are set by default, and need not be changed.

Assign Knowledge Database to Other Applications

  1. Run the application configuration wizard (if you use another language than English) with Goto → Customizing → Application.
    1. Enter the application ALL, or specify your application in the selection drop-down menu.
All other entries are set by default, and need not be changed.





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This documentation is copyright by SAP AG.

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