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SOLMAN_SUP_SAF_SDB_3 - Compile Initial Index

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You compile the index for your messages (CRM_OBJECT) and/or problems and solutions created (SDB).

You have:

• configured the Software Agent Framework

• Created messages (CRM_OBJECT)

• Created problems and solutions (SDB)

You can only compile documents in the languages supported by the search machine (TREX).

Only SDB (for the solution database)

There must be entries in the knowlege database:

1. Create a problem and enter a description.
2. Choose Problem → Create/Link Solution.
3. Enter the solution description.
4. Set the status of problem and solution to Released.
5. Save.

Note:

• Problem-solution combinations assigned to each other must have the status Released.

• You must make solution database settings for documents in another language than English (system logon language), for them to be found.

Complete Compilation

Compile all documents completely initially.

Delta Compilation

Schedule a background job to compile other documents regularly.

Delete Index

If the index is corrupt, delete it and recompile it completely, see SAP note 951145.

Compile Index Initially

1. Call the SAF diagnosis tool.
2. Enter the search machine STANDARD and choose Check.
3. Choose Goto → Indexes.
4. Enter your user data in the dialog box.
5. Choose the link Set-Up Knowledge Base and check whether the entry for the knowledge database exists:

• CRM_OBJECT (for messages)

• SDB (for the solution database)

1. Select the entry and choose Setup.
2. Choose the link Compile Knowledge Base.
3. Choose Full Compile in the field Actions.
4. Select your databases and choose GO.

You can test the creation of the index and the compilation after about 30 min.

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