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UKM_INFO_CASE - Settings in the Case Management Component

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SAP Credit Management uses the component Case Management as a technical basis for the processing of the following objects:

• Documented Credit Decision

• Credit Limit Request

In this Customizing activity, you can find a summary of the activities that you have to execute for this in the Case Managementcomponent.

Perform the activities detailed below in Customizing for SAP NetWeaver under Application Server -> Basis Services -> Case Management. Note that "case" in this context is used as a general term for documented credit decisions or credit limit requests.

• Attribute profile
  In this actvity you define which attributes you want to use for the documented credit decision or credit limit request. You also define the display and maintenance properties of the individual attributes. If you also want to use customer-specific attributes for the documented credit decision in addition to the standard attributes, note the following prerequisite: Insert the customer-specific fields in the ABAP Dictionary (customer Include CI_UKM_DCD_ATTR of database table UKM_DCD_ATTR) before you define the attributes.

• Create Attribute Profile

• Create Values for the Attribute "Priority"

• Create Values for the Attribute "Reason for Escalation"

• Assign Reasons for Escalation to an Attribute Profile

• Function profile
  In the activity Define Functions, you can define additional customer-specific functions that you can implement using BAdI SCMG_CASE_FCODE_S. You compile those functions that are to be available in the case processing of a documented credit decision or credit limit request in the function profile.

• Define Functions

• Create Function Profile

• Text profile
  In this activity, you can define the additional text IDs that you want to use in your text profile. Note that the system requires the following text IDs for internal purposes within the documented credit decision, which you can also use in dialog mode:

1. With text ID Description (0001), it automatically creates a note when you create a documented credit decision.
2. With text ID Internal Note (0002), it automatically creates an internal note when you release or reject a documented credit decision.
3. With the text ID Reason for Rejection (F005), it forces the processor to enter a reason if he has rejected a sales document. If you view this as unnecessary, remove this text ID from the text profile used.

• Set Text IDs

• Create Text Profile
  

• Status profile
  In this activity, you can define the various status forms and the changes from one status to another that you require for documented credit decisions and credit limit requests.

• Create Status Profile

• Number range

• Define Number Range Intervals for Case

• Case types
  The following case types are contained in the standard system for SAP Credit Management: Credit Limit Request (F_CR), Doc. Credit Decision for Document (FDCD), Doc. Credit Decision for the Account (FDCA)

• Define Case Types

• Create Values for Attribute "Category"

• Create Values for Attribute "Reason"

For the complete configuration options of the Case Management component and detailed documentation about them, see Customizing for SAP NetWeaver under ApplicationServer -> Basis Services -> Case Management.

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This documentation is copyright by SAP AG.

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