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_FICABTDU_V_TFK052B - Define Work Item Categories

_FICABTDU_V_TFK052B - Define Work Item Categories

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In this activity you define the categories that you can assign to work items in Collections Management.

Define values for the following settings:

  • Mandatory indicator:
If this indicator is set, work items of the corresponding category must be closed before the next dunning run otherwise the master data group is excluded from further dunning.
  • Processing type
Work items are processed either by a clerk or via a dialer.
  • Mode in which a worklist is created
The dunning run can include work items in an automatically created worklist, or you can include them in a manually created worklist using the transaction FPWLM in the SAP menu under Periodic Processing -> For Contract Accounts -> Dunning -> By Collection Strategy -> Manage Worklists.
  • Processing deadline of a work item
The processing deadline of a work item is calculated when a worklist is created. First the end of processing is calculated on the basis of the time of creation of a work item. The latest end of processing of all work items of a worklist defines the processing deadline of all work items in this worklist.
  • Separation of worklists by categories
If this indicator is set, you cannot include work items of this category with other work items of a different category in one worklist.
  • Follow-on work item
If this indicator is set, work items of this category can only be created from IC WebClient and not during dunning.
  • Enforcement work item
If this indicator is not set, work items of this category are closed in the next dunning activities run.

If the indicator is set, work items of this category have a fixed assignment to an item list. These work items are not closed in the next dunning run.

  • Action profile

An action profile can be assigned to a work item category. This specifies which actions are assigned to the work item when it is created in the dunning activity run.






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