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_FICABTPY_SWLD1 - Define Workflow for Clarification Worklist for Payment Run

You can include your clarification worklist in a workflow. For this purpose, SAP delivers the following two sample workflows that you can use to create your own:

• Simple workflow WS21000076
  For a clarification case to be placed in the workflow inbox of a clerk, you have to assign a processor. By assigning and restricting the processor, you can ensure that clarification cases are only assigned to each processor once. This means that if a clerk cannot process a clarification case completely, it is automatically forwarded to another processor.

• Ad-hoc workflow WS21000075

In this workflow you do not have to assign or restrict the processor. If a clerk cannot resolve a case, he or she determines the next processor and forwards the case accordingly.

For this workflow, make the Customizing setting Workflow with Direct Forwarding in the general workflow settings so that the query for the next processor takes place immediately after clarification.

Make the general Customizing settings for the workflow: (See SAP Customizing Implementation Guide -> Cross-Application Components -> ALE - Distribution of Business Processes -> Make Basic Settings -> Make Workflow Basic Settings).

Maintain the processing statuses. (See Technical Settings -> Prepare Processing of Clarification Worklists).

For each processing status, you can define a number of days that a clarification case is to be set back if a clerk selects this status. Here you can also define whether a history is to be updated if the processor changes the processing status or status.

Each workflow in the clarification worklist must contain the standard task Increase Workflow Counter of Clarification Case so that the clarification case is designated as #In Workflow#. To reset this, the last step Workflow Counter with Direct Forwarding must be included in the general workflow settings so that the query of the next processor takes place immediately after the clarification attempt.