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_FICAEMMA_VEMMACBPCP - Define Customer Business Processes for Processes from CIC

PERFORM Short Reference   Addresses (Business Address Services)  
This documentation is copyright by SAP AG.

In this activity, you assign a business process code to a process that is executed with the action box from the Customer Interaction Center (CIC). You can only measure front office processes and BOR methods.

To measure a front office process or a BOR method that is executed via action box, select a process ID from the possible entries. You can specify the action box configuration or the action box transaction.

Note that when you measure a process, you measure it regardless of which action box configuration it is in. You can use the where-used list to determine the action box configurations and transactions concerned.

PERFORM Short Reference   SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up  
This documentation is copyright by SAP AG.

Length: 827 Date: 20240523 Time: 165707     sap01-206 ( 21 ms )