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_FICA_TS_1 - Prepare Processing of Clarification Worklist

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In this activity you make the settings for processing clarification worklists created on posting of payment lots or by the payment run, for example.

• You can define responsibilities for processing clarification worklists. This means that you define which employees or organizational units can process certain clarification worklists (see Role with Responsibility field in the application object). You can use all of the fields of the clarification worklist table to define the responsibilities. This enables you, for example, to define that only certain employees can process clarification cases from a specific amount. To do this, in the view cluster choose the Application Objects entry.

• You can change the selection of fields that appear on the selection screen for clarification worklist processing. Fields contained in the clarification worklist table are permitted. To do this, in the view cluster choose the Selection Fields entry.

• You can define the properties of the possible statuses (status information) of a clarification worklist. These include:

• Name and icon in the list display

• Validity and fallback status that takes effect once the validity has expired To do this, in the view cluster choose the Status Information entry.

• You can define a new status. To do this you have to write function modules that set and evaluate this status for clarification cases. In the view cluster, the entries Status Information and Events (see next point) are relevant.

• You can influence clarification processing using event function modules. The meaning of the events offered is described in the documentation. Each application (for example, industry, partner, but also yourself as customer) that calls own event function modules must be entered as an application in Customizing. The new function modules must be assigned to the application. In the view cluster, the entries Applications and Events are relevant.

To define responsibilities in clarification case processing, you have to define an organizational plan. To do this, in the menu choose Tools -> Business Workflow -> Organizational Plan. For more information, see the Application Help. Note the following:

• The standard role to be defined must be of the category #Role with Responsibility#.

• In the container definition you may only use the clarification worklist table.

If you do not already use the workflow delivered by SAP but want to use an organizational plan, you have to make the following settings in Customizing (see SAP Customizing Implementation Guide -> Basis -> Business Management -> SAP Business Workflow -> Basic Settings (Organizational Management)):

1. Set Active Plan Variant (technical key: SIMGSIMG_WF1400AP)
2. Maintain Prefix Numbers (technical key: SIMGSIMG_WF1500W4)

SAP delivers an initial Customizing that you can use if you work with the clarification worklist without an assignment of responsibilities.

For the clarification worklist you have to check two points:

• Selection fields for selecting clarification cases (see entry in Selection Fields view cluster)

• Properties of the possible status, in particular, the validity (see entry in Status Information view cluster)

You only have to make further settings for the payment program if the payment exceptions are to be included in a clarification worklist (see Business Transaction -> Payments -> Creation of Incoming/Outgoing Payments -> Select Item Indicators for Clarification Worklist).

If you want to define responsibilities for clarification worklist processing, you must have fulfilled the points listed under "Prerequisites".

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