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_ISUBF_000002 - Allocate Tasks for Agent Determination

CL_GUI_FRONTEND_SERVICES - Frontend Services   rdisp/max_wprun_time - Maximum work process run time  
This documentation is copyright by SAP AG.

In this IMG activity, you define all the settings required in order to adapt the standard tasks provided by SAP. Standard tasks are used to determine agents.

This is necessary if you wish to:

• Print the agent's name on forms

• Save the agent in the statistical records for stock and transaction statistics.

You must specify possible agents for each standard task in order to clearly define the organizational responsibility for processing.

In addition, a standard role is assigned to each standard task for agent determination. You must also assign possible agents to this standard role.

• Choose Default roles. In this screen you can see that a specific standard role is assigned to the task. By double-clicking here, you branch to the maintenance screen for the standard role.

• Choose Responsibilities. In this screen you can assign the possible agents to this standard role. The responsible agents are determined from the possible agents who are assigned to both the task and the standard role.

You do not need to activate the event linkage for the standard tasks for agent determination.

The following standard tasks for agent determination are currently provided by SAP (the columns show the key, the abbreviation and a short description):

• Master data

• Device management

• 20500068 ISU_INST_B_I Installation relevant to billing data
  (transaction statistics)

• 20500069 ISU_INST_B_R Removal relevant to billing data
  (transaction statistics)

• 20500072 ISU_INST_T_I Technical installation (transaction

statistics)

• 20500073 ISU_INST_B_R Technical removal (transaction

statistics)

• 20500077 ISU_DEV_MAN Determination of enterprise area

for periodic replacement

• 20500078 ISU_MRCLERK Meter reading order creation

• 20500177 isuimplmrcor Correct implausible meter reading results

• 20500251 ISU_DEVMOD_I IS-U Clerk device restructuring in grid

• Contract billing

• Invoicing

• 20500112 ISUBillAct Clerk: bill form

• Contract accounts receivable and payable

• 20500104 ISU_Dunn_Act Clerk: dunning form

• 20500108 ISU_Inst_Act Clerk: installment form

• 20500109 ISU_Intr_Act Clerk: interest form

• 20500110 ISU_Ret_Act Clerk: returns form

• Customer service

• 20500070 ISU_MOVE_I_C Create move-in (transaction statistics)

• 20500071 ISU_MOVE_I_R Reverse move-in (transaction statistics)

• 20500074 ISU_MOVE_O_C Create move-out (transaction statistics)

• 20500075 ISU_MOVE_O_R Reverse move-out (transaction statistics)

• Work management

Check that Basis customizing has been completed for the Workflow Management (WFM) application component.

1. Execute the activity. From the component hierarchy displayed, select the application components for which you wish to assign possible agents to standard tasks.
2. Expand the branch Assign tasks to agent.
3. Select a standard task for processing.

Assign the standard task to its authorized agents. This assignment determines the total number of persons who are allowed to process this task.

Specify all the agents who can be considered.

You can choose from:

• Job

• Organizational unit

• Position

• Work center

• User

Multiple assignments are possible.

Alternatively, you can classify a standard task as a "general task".

1. In the same way, assign possible agents to the standard role.

You generally assign the standard task to organizational units, jobs, or positions, so that changes do not need to be made when personnel changes are made in the organizational plan.

Agent determination tasks must always be indicated as general tasks. This activity must be repeated after every upgrade (to a new release, for example).

ROGBILLS - Synchronize billing plans   CL_GUI_FRONTEND_SERVICES - Frontend Services  
This documentation is copyright by SAP AG.

Length: 6249 Date: 20240523 Time: 155619     sap01-206 ( 43 ms )