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_ISUCSBTDR_000004 - Define Processing Variants for Disconnection Documents

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In this activity, you define the processing variants for disconnection documents.

You can make the following settings for each processing variant:

• Disconnection reason

• Disconnection order code for service management

• Reconnection order code for service management

• Control of budget billing adjustment

• Definition of contact types, classes, and activities (after version V1.0)

• Settings for customer notifications

During disconnection and reconnection you can enter customer notifications for the automated meter infrastructure (smart meters) and for classic meters, and define default values for the corresponding work items.

• Start and end of processing

• Maximum processing time

In the customer notification process, the system checks the maximum processing time – that is, the maximum amount of time between the current date and the date agreed with the customer for the disconnection or reconnection.

• Work item category

The customer notification process for disconnection and reconnection requires SAP CRM to be implemented.

• Settings for advanced meters

In this section you can define specifications for disconnection and reconnection orders for the automated meter infrastructure.

For disconnection orders, you can specify whether the disconnection of an advanced meter triggers a meter reading and requests the meter reading results. You can also preselect devices, which the system can then propose for the disconnection. If you want the system to propose all AMI devices for disconnection and remote disconnection as standard, you have to select the disconnection processing variant DUNN Dunning.

For each processing variant for advanced meters, you can make the following settings, which can deviate from classic devices:

• Control of scheduled date for creation of disconnection/reconnection orders

• Determine charge schema for disconnection and reconnection

• Control of budget billing adjustment

• Automatic reversal of meter reading results

• Automatic reversal of disconnection/reconnection charges

• Intervals for rescheduling disconnection and reconnection orders

You can define the maximum valid interval for the rescheduling of disconnection and reconnection orders for advanced meters scheduled for remote disconnection and reconnection. These intervals also apply during rescheduling or disconnection and reconnection orders for classic meters.

In the transaction for rescheduling disconnection and reconnection orders, the system checks the newly scheduled disconnection/reconnection date or the number of days against the maximum valid interval.

The processing variants are provided by SAP as standard.

• You have already defined the notification category. You define this data under SAP Utilities -> Customer Service -> Process Execution -> Disconnection/Reconnection -> Worklists and Work Items.

• You define the disconnection order codes for Work Management under SAP Utilities -> Work Management -> Processing -> Orders -> Define Order Codes and Allocate Order Codes to Order Profiles.

The order codes from Work Management must be allocated to a service object that has a reference to the function location (reference object type) in table T399A. You can find the service object under SAP Utilities -> Work Management -> Processing -> Orders -> Define Service Objects.

You must not change the entries supplied. You may use the following namespaces: X*, Y*, Z* (customer namespaces).

Define the additional processing variants in the system.

SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up   ROGBILLS - Synchronize billing plans  
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Length: 4860 Date: 20240606 Time: 151506     sap01-206 ( 74 ms )