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_ISUCSFO_000008 - Define Autocall Component

_ISUCSFO_000008 - Define Autocall Component

General Data in Customer Master   RFUMSV00 - Advance Return for Tax on Sales/Purchases  
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In this IMG activity you define the autocall component.

You can use the new hidden component autocall to configure the CIC in such a way that automatic calls from the action box are triggered by certain events, such as when a customer is identified or when a telephone call is received. You can also make the call start from the action box dependent on the content of the clipboard (business data display).

The new component responds to activities recorded in the log or in the scripting component. If an activity occurs in the CIC for which a call start is planned in the autocall profile then the activity evaluates the conditions stored in the CIC against elements from the clipboard. Once these conditions are met it starts the corresponding calls from the action box configuration.

You want to configure the system so that the customer overview is automatically displayed when a business partner has been identified in the CIC.

To do this, define the profile you require from the autocall component by entering the appropriate key. You then branch to the actions. In the Activity field enter ISUPARTNER_ID (business partner identified). In the Call ID field enter OP. The value OP then links to the method customer overview.

You have now linked an activity to a call.

  1. Define the activities you require in the autocall component.
  2. Allocate the autocall profile to the framework ID and the CIC profile.

Customer Service and Customer Interation Center -> Customer Interaction Center and Telephone Integration -> Settings for Customer Interaction Center (CIC) -> Definition of Front Office Framework -> Assignment of Hidden Components to Framework IDs
  • CIC profile

Customer Service and Customer Interation Center -> Customer Interaction Center and Telephone Integration -> Settings for Customer Interaction Center (CIC) -> CIC Profile ->

Maintain CIC Profile






BAL_S_LOG - Application Log: Log header data   Fill RESBD Structure from EBP Component Structure  
This documentation is copyright by SAP AG.

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