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_ISUCSFO_000009 - Maintain Front Office Framework ID and Parameters

_ISUCSFO_000009 - Maintain Front Office Framework ID and Parameters

ROGBILLS - Synchronize billing plans   BAL Application Log Documentation  
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In this IMG activity you define the front office framwork ID and its parameters. You also allocate visible and invisible components from the CIC to the framework ID.

Framework

First you must define the framework. The framework definition consists of the screen layoutas well as the selection and arrangement of visual and functional components.

When you select a screen, you are already determining its basic layout. You have three choices:

  • Screen with vertically arranged slots
  • Screen division in L-format (large)
  • Screen division in L-format (small)

If you choose an L-shaped format then the slots are arranged as follows:

Slot 1,,small rectangular area on the upper left-hand side

Slots 2 and 3,,two wide flat areas on the upper right-hand side. Arranged one above the other

Slot 5,,long and narrow area underneath slot 1. As wide as slot 1

Slot 6,,wide area next to slot 5. As high as slot 5

Slots 4 and 7 two flat areas under slots 5 and 6

You can determine the content of the slots by allocating the components to them.

Allocate the visible components to the slots in which you want them to appear. You can also allocate hidden components that do not appear on thh screen but perform functions in background.

Visible components

Allocate the visible components to your framework. Use the input help whenever possible to choose your components and variants. Arrange the selection on the screen layout. Note that in the case of L-format frameworks you have no choice when allocating components to the different parts of the screen.

Note the following standard setups:

Framework with six vertically arranged slots You can arange the following slots as you want:

  • ACTION_BOX: call start, table presentation
  • ABOX_SLIM: call start, pushbutton box with drop-down menus
  • BD_DISPLAY: clipboard
  • CALL_STATE: display of the current business partner(s) (telephone integration)
  • CCONT: component container for including additional components
  • ISUFINDER: IS-U search criteria
  • QUICK_KEYS: function keys
  • SCRIPT_DISP: reminder scripting display
  • SPL_SEARCH: input template for the solution database
  • APPL_AREA: standard application area for HTML configuration calls started in the action box.

Framework in L-format

You do not have a free choice in the selection and arrangement of the cocomponents. The following allocations are possible:

  • Slot 1:,,ISUSDPART:,,business partner ID
  • Slots 2 and 3:,,ABOX_SLIM, CALL_STATE, QUICK_KEYS
  • Slot 5:,,NAV_AREA:,,navigation area
  • Slot 6:,,APPL_AREA_2:,,application area

In the navigation and application area in slots 5 and 6 you can use several specialist components simultaneously. You can establish these settings in SAP Utilities -> Customer Service -> Maintain Navigation and Application Areas

Slots 4 and 7 are not used in IS-U.

Hidden components

There are three types of hidden component:

Independent components

  • AUTO_CALL (autocalls)
  • CALL_BACK (call returns)
  • CIC_TOOLBAR (symbol and toolbar) This component must be used.
  • HLOG (logging)

Components that require the allocation of visible components

  • CTI (telephone integration) for CALL_STATE
  • HIDDEN_SCRPT (scripting) for SCRPT_DISP

Components that can be used in combination with visible components

  • BD_MARK (selection function) with BD_DISPLAY
  • CALLCRT (call center) with CALL_STATE

Note

The components CSEARCH_DISP and CSEARCH_HIDE are not used in IS-U. We no longer recommend you use the component HTML-based customer overview (CUST_OVIEW) for performance reasons.

In this activity, you can execute the three standard activities for front office framework maintenance on the same screen. You can find the original activities in Customer Service -> Customer Interaction Center -> Define Front Office Frameworks






BAL_S_LOG - Application Log: Log header data   CL_GUI_FRONTEND_SERVICES - Frontend Services  
This documentation is copyright by SAP AG.

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