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_ISUCSFO_000017 - Establish Settings for Workflow Inbox Component

Fill RESBD Structure from EBP Component Structure   General Material Data  
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In this IMG activity, you establish the settings of the workflow inbox component (WF_INBOX) for the application area of the Customer Interaction Center (CIC).

On the Workflow inbox profile level of the view cluster, you maintain the profile name and an explanatory text. On the Task filter level, can enter task (single or multi-step), or task groups to serve as the filter. The system then only displays workitems whose basic tasks match the crtieria of the filter.

If you do not maintain the filter settings then the system display all the workitems that are displayed in the general inbox of the SAP Business Workplace.

To activate the workflow inbox in a CIC profile, you must go to the IMG activity Maintain Navigation and Application Areas.Include the component WF_INBOX with the profile maintained here in one of the tabs of the application area.

Task group TG20500002 contains all the standard SAP tasks intended for use in the CIC. sind.

When setting the task filter, ensure that you can only display workitems intended for the CIC context. This reduces the number of workitems the system proposes.

If you want, you can execute all the workitems from the CIC inbox (in the full screen). However, constructing the list of workitems impairs system performance.

The system only displays workitems that the user can process him/herself. The task filter is provided to reduce this list still further.

Fill RESBD Structure from EBP Component Structure   BAL Application Log Documentation  
This documentation is copyright by SAP AG.

Length: 1684 Date: 20240523 Time: 152922     sap01-206 ( 40 ms )