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_ISUCS_V_TFK052B_APP - Define Work Item Categories

ROGBILLS - Synchronize billing plans   Vendor Master (General Section)  
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In this Customizing activity you assign work item categories to processing variants so that the system can generate work items for the category in question. The system generates a separate worklist for each category. If you enter a different category for disconnection as for reconnection within a processing variant, the system generates a separate worklist for each category.

Enter values for the following settings:

• Processing type

Work items can be processed directly by an agent, or using an automated dialer.

• Creation mode for worklist

You can either add work items from a dunning run to an automatically generated worklist, or you can use the Manage Worklists transaction (FPWLM) to add them to a manually generated worklist (in the SAP Easy Access menu under Utilities Industry -> Customer Service -> Transaction Processing -> Disconnection/Reconnection -> Work Item Management -> Manage Worklists).

The system always creates work items by creating a disconnection or reconnection order and allocating them to the worklist. The following creation options are available for automatically generated worklists:

• Automatically

You can only use this variant if the disconnection document was generated by a dunning run. The system then generates a worklist for each dunning run and work item category.

• Automatically as Consecutive Worklist

With this variant, the system generates a worklist for each group and work item category.

• Action profile

You can allocate an action profile to a work item category. This specifies which actions are assigned to the work item when it is created.

BAL Application Log Documentation   General Data in Customer Master  
This documentation is copyright by SAP AG.

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