SAP Support:
Your solution for optimal business processes

‍SAP systems are at the heart of many companies and contribute significantly to efficiency and productivity. But just as important as a successful implementation of your SAP systems is a well-organized SAP support, both at the application level and at the basic level.

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Master the digital transformation with our SAP support

Whether you need expert knowledge from time to time, want to outsource support tasks completely or need quick help in emergencies – our support team of experienced consultants is there to provide you with the support you need.

Our service focus

Our focus is on providing best-in-class, industry-independent SAP support tailored to the specific needs of your business. Our support services are available for:



Service Requests

Our goal is to enable our customers to run SAP smoothly and efficiently. To ensure this, we make sure that your SAP systems always remain up-to-date and function properly. We achieve this by identifying and resolving technical problems quickly and efficiently to minimize downtime and increase efficiency in operation.

The SAP support team and the process

Our experienced team of SAP experts use their in-depth knowledge to provide fast and efficient SAP support – with customer-specific expertise in German and English, remotely or onsite.

The SAP support process starts with our customers’ requirements or with identifying and analysing the root cause of problems. To find the best solution, we work in fixed customer support teams and in close contact with our customers. In this way, we ensure that you are involved in the entire process and are always informed and aware of the current status. Once we have identified the best solution for your issue, we implement the solution on request and monitor the impact on the performance of your SAP system.

We support you in the following areas

Based on our expertise, we offer a wide range of services beyond enterprise support to meet particularly specific SAP support needs and requirements:

SAP Basis

SAP Accounting

SAP Logistics

SAP Business Intelligence


Business Technology Platform


Customized solutions

Service Level Agreements SAP service as required

Every company has its own requirements for an SAP system. As a result, individual challenges quickly arise that require the support of SAP experts.

That’s why we offer flexible service level agreements (SLAs) tailored to your company’s needs. Whether service time, response time or the prioritisation of individual measures: We adapt the scope of services to your requirements.

What support levels do we offer?

To provide you with exactly the SAP support you need, there are different levels of support. You can choose the level of support that best suits you and change it at any time as needed:

First-level support
Second-level support
Third-level support

Our end-user support helps end users solve problems and makes suggestions on how to use applications more efficiently.

Key-user support addresses deeper problems and supports end users and in-house IT specialists in solving difficult issues.

The last level is in-house consultant support. Our SAP experts help solve complex issues and manage mission-critical operations.

What does SAP support cost?

Pricing for our SAP support services depends on several factors, including the scope of services to be provided, the desired level of support and the customer’s individual requirements.

Payment options are designed to be flexible: from a monthly flat rate to a reduced flat rate through a minimum purchase to billing based on actual utilisation, there are various options available to you. In this way, you can easily and conveniently adapt our services to your budget.

The benefits of our SAP Support

With our SAP support, you benefit from the expertise of our SAP experts. We help you improve your business processes, optimize your SAP systems and increase business success:

  • Professional support: our team of experienced SAP experts will support you in solving complex problems.
  • Improved business processes: with our SAP support, you can ensure that all workflows run smoothly.
  • Reduce time spent: with our service, you gain valuable time that you can invest in other important areas of your business.
  • Reduce costs: outsourcing your SAP support gives you the opportunity to reduce the cost of hiring and training internal staff.

Benefit from our comprehensive range of SAP support services. We can help you take your business to the next level through efficient and optimized operations. Contact us today to learn more about our SAP support!

We will be glad to help.

Benefit from our wide range of SAP support services. We help you boost your business to the next level through efficient and optimized operations. Contact us today for an in-depth look at our SAP support!

Ansgar Broese
SAP Financials Business Unit Leader
Clemens Sontheim
General Manager
Tom Knowlton
Senior Consultant SAP Financials


What is SAP?

SAP is a company that provides industry-specific software solutions for all sizes of businesses. The applications are designed to facilitate the flow of information, drive the digital transformation of business processes and optimize them.

What does SAP support mean?

As SAP systems have become an indispensable tool for the smooth operation of many companies in this age of digitalization, effective SAP support can help implement SAP solutions correctly and solve complex problems. It can also assist in the development of individual strategies, such as the implementation of an authorization concept or the roll-out of a global template solution.

What are the benefits of outsourcing SAP support?

Outsourcing SAP support can help your company increase efficiency while reducing costs:

  • Focus on core competencies: by outsourcing your SAP support, you can focus on your core competencies. You can ensure that your employees focus their time and energy on what matters most.
  • Access to expert knowledge: SAP support service providers have at their disposal an entire team of SAP experts with a broad range of expertise and experience.
  • Scalability: with an external SAP support service provider, you can scale your support as needed. This allows you to get additional support during peak times and reduce costs during quieter periods.
  • 24/7 Support: SAP support service providers offer around-the-clock support, so you can get assistance whenever you need it.

What does an SAP consultant do?

SAP consultants act as an interface between IT departments, the company management and employees. They help migrate workflows to SAP systems, train personnel to use the systems correctly, and provide suggestions for using SAP software solutions efficiently.